Privacy Policy

This Privacy Notice & Data Use Policy ("Privacy Policy") describes how Prowasl LLC ("Prowasl," "we," "us," or "our") collects, uses, shares, and protects information about you when you:

access or use the Prowasl website, mobile applications, or other online services (the "Platform");
create an account as a Client or Wasler; or
otherwise interact with us.

By using the Platform, you agree to the practices described in this Privacy Policy.

1. Who We Are and Scope

1.1 Controller

For purposes of this Privacy Policy, Prowasl is the entity responsible for the processing of your personal information (the "data controller").

1.2 Scope

This Policy applies to personal information we collect from:

Clients and Waslers who use the Platform in the United States (initially focusing on Colorado communities such as Fort Collins, Aurora, and Denver);
Visitors to our website and app;
Customer support, marketing, and other communications.

2. Information We Collect

We collect information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information from third parties.

2.1 Information You Provide Directly

Account & Profile Information

Name, email address, phone number, password;
Postal address and general location (city, ZIP code);
Profile photo, biography, skills, hourly rates, service area, and availability;
Business details (legal entity name, "doing business as" name).

Identity & Verification Information (Waslers)

Date of birth;
Government-issued identification details where permitted by law;
Social Security Number or tax identification number (for background checks or tax reporting);
Other information for identity verification and background screening.

Muslim-Owned / Values-Based Information (Optional)

Whether you self-identify as "Muslim-owned," "Palestinian-owned," or other values-based badges;
Preferences for supporting Muslim-owned or other community businesses.

Service & Transaction Information

Service descriptions, categories, locations, and requested times;
Photos or videos you upload for a service request;
Service status, duration, pricing, and payment details;
Chat and communications between Clients and Waslers;
Reviews, ratings, and feedback.

Payment & Payout Information

For Clients: partial payment card details (processed via third-party processors), billing address;
For Waslers: bank account information or payout details, tax classification.

2.2 Information Collected Automatically

Device & Usage Information

IP address;
Device type, operating system, browser type and version;
App version, language, and configuration;
Dates and times of access, pages viewed, links clicked.

Location Information

General location based on IP address or postal code;
More precise location if you enable location services (to show Waslers or services near you).

2.3 Information from Third Parties

Identity verification and background check providers;
Payment processors and financial institutions;
Analytics providers;
Referral or integration partners;
Other Users (reviews, incident reports).

3. How We Use Your Information

3.1 Provide and Improve the Platform

Creating and managing your account;
Matching Clients with Waslers based on skills, timing, location, and preferences;
Processing bookings, payments, and payouts;
Managing customer support and resolving issues;
Operating, maintaining, and improving the Platform.

3.2 Trust, Safety, and Compliance

Verifying identities and running background or ID checks on Waslers;
Protecting safety of Users (detecting and preventing fraud, abuse, harassment);
Enforcing our Terms, Acceptable Use Policy, and other policies;
Complying with legal obligations (tax, accounting, recordkeeping).

3.3 Personalization

Tailoring search results based on your location, history, and preferences;
Highlighting Muslim-owned or values-based businesses when you enable such filters;
Recommending services or Waslers relevant to you.

3.4 Communications

Sending transactional messages (confirmations, receipts, reminders, security notices);
Facilitating in-app chat between Clients and Waslers;
Sending surveys and feedback requests.

3.5 Waqf & Community Impact

A core goal of Prowasl is to direct profits into waqf-based support for nearby mosques and community institutions. For this purpose, we may:

Analyze transaction volumes by general location and category;
Generate aggregated or de-identified reports for waqf fund allocation;
Share high-level aggregated data with participating mosques (without sharing personal contact information).

We do not sell your personal information. We share information as described below:

4.1 Sharing with Other Users

For Clients: first name and initial, general location, profile photo, reviews;
For Waslers: name or business name, profile photo, biography, skills, rates, service area, ratings, reviews, and badges.

4.2 Service Providers

We engage third-party providers for:

Payment processing and payouts;
Identity verification and background checks;
Cloud hosting and data storage;
Analytics and performance monitoring;
Customer support tools;
Email, SMS, and push notification delivery;
Security and fraud prevention.

4.3 Mosques and Community Partners (Limited)

We may share aggregated or de-identified data with mosques and community organizations;
We do not share your personal contact information with mosques or partners for their independent marketing without your consent.

4.4 Legal and Safety Reasons

We may disclose information to:

Comply with applicable law, regulations, legal processes, or governmental requests;
Protect rights, property, or safety of Prowasl, Users, or the public;
Detect, prevent, or address fraud, abuse, or security issues;
Enforce our Terms or other policies.

5. Cookies, Tracking Technologies, and Analytics

We use cookies and similar technologies to:

Remember your preferences and settings;
Keep you logged in;
Measure how people use the Platform;
Provide and measure marketing.

You can manage cookie preferences via your browser or device settings.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the Platform and fulfill the purposes described in this Policy;
Comply with legal, tax, and accounting obligations;
Resolve disputes and enforce our agreements;
Maintain business and safety records.

When information is no longer needed, we will delete it, anonymize it, or securely store and isolate it from further use.

7. Security

We use reasonable technical and organizational measures to protect your information, including:

Encryption in transit and at rest for sensitive data;
Access controls and authentication mechanisms;
Monitoring for suspicious activity.

However, no system is completely secure. You can help by choosing a strong password, keeping it confidential, and notifying us promptly if you suspect unauthorized access.

8. Your Choices and Rights

8.1 Access and Updates

You can access and update your account information directly in your account settings. Contact us if you believe information is inaccurate or incomplete.

8.2 Marketing Communications

You can opt out of marketing emails by:

Clicking the "unsubscribe" link in such emails;
Adjusting your communication preferences in your account;
Contacting us at [email protected].

We may still send you non-marketing messages (transactional and safety notices).

8.3 Cookies and Tracking

You can manage cookies via browser or device settings. Disabling some cookies may limit Platform functionality.

8.4 Location Data

You can control precise location sharing via device settings. If disabled, we may still infer general location from your IP address or postal code.

8.5 Values-Based Badges

You can:

Choose whether or not to display a Muslim-owned, Palestinian-owned, or similar badge;
Change these settings at any time in your profile;
Adjust whether you wish to see or prioritize such providers in searches.

8.6 State/Regional Privacy Rights

Depending on your jurisdiction (e.g., Colorado or California residents), you may have additional rights:

Right to request access to your personal information;
Right to request correction of inaccurate data;
Right to request deletion of some or all of your personal information;
Right to opt out of certain types of "sales," "sharing," or targeted advertising;
Right to data portability;
Right to appeal certain decisions.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.

9. Children's Privacy

The Platform is not intended for use by children under 18, and we do not knowingly collect personal information from children under 18.

If we become aware that we have collected information from a child under 18, we will take steps to delete it. If you believe a child under 18 has provided us with personal information, please contact us at [email protected].

10. International Data Transfers

Our servers and main operations are located in the United States. If you access the Platform from outside the United States:

Your information may be transferred to, stored, and processed in the United States;
Data protection laws in those countries may be different from those in your jurisdiction.

Where required by law, we will implement appropriate safeguards for cross-border transfers.

11. Third-Party Links and Services

The Platform may contain links to third-party websites, apps, or services (including mosque websites, community partners, or payment providers). This Privacy Policy does not apply to those third parties.

We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Update the "Last updated" date at the top;
Provide additional notice where required (e.g., via email, in-app notice, or prominent banner).

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, you may contact us at:

Email: [email protected]